Privacy Policy

This Privacy Policy describes how Delivery Apps Now Inc. ("we", "us", or "our") collects, uses, and discloses your personal information when you use the SnapScanAI application and services (the "Service").

We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

1. Information We Collect

1.1 Information You Provide

When you use our Service, we collect information that you provide directly to us:

• Account Information: Email address, password, and profile information when you create an account
• Document Content: Documents, images, and files that you upload, scan, or process through the Service
• Payment Information: Billing details and payment card information when you subscribe to paid plans (processed securely by our payment processor)
• Communications: Information you provide when you contact our support team or communicate with us

1.2 Information Automatically Collected

When you access or use our Service, we automatically collect certain information:

• Usage Data: Information about how you interact with the Service, including features used, scans performed, and time spent
• Device Information: Device type, operating system, browser type, and device identifiers
• Log Data: IP address, access times, pages viewed, and the page you visited before navigating to our Service
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information and improve your experience

1.3 Information from Third Parties

We may receive information from third-party services you connect to SnapScanAI, such as cloud storage providers. We only access this information with your explicit permission.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Provide the Service: To operate, maintain, and provide you with the features and functionality of SnapScanAI
• Process Documents: To scan, analyze, and process your documents using AI technologies including Google's Gemini API
• Account Management: To create and manage your account, authenticate users, and provide customer support
• Payment Processing: To process subscription payments and manage billing
• Communication: To send you service-related announcements, updates, security alerts, and administrative messages
• Improvement: To understand how users interact with our Service and improve functionality, performance, and user experience
• Security: To detect, prevent, and address technical issues, fraud, and security incidents
• Legal Compliance: To comply with legal obligations and enforce our Terms of Use
• Analytics: To analyze usage patterns and trends to enhance our Service

3. AI Processing and Third-Party Services

SnapScanAI uses artificial intelligence technologies to process your documents:

• Google Gemini API: We use Google's Gemini AI service to analyze and extract information from your documents. Documents processed through Gemini are subject to Google's privacy practices
• Supabase: We use Supabase for data storage and authentication services
• Cloud Processing: Document processing may occur on cloud servers to provide AI-powered features

We implement appropriate safeguards to protect your data when using these services. However, by using SnapScanAI, you acknowledge that your documents may be processed by these third-party AI services.

We do not train AI models on your personal documents or share your documents with third parties for purposes other than providing the Service to you.

4. Data Storage and Security

We take the security of your data seriously and implement appropriate technical and organizational measures:

• Encryption: Data is encrypted in transit using SSL/TLS and at rest using industry-standard encryption
• Access Controls: We implement strict access controls and authentication mechanisms
• Regular Security Audits: We conduct regular security assessments and updates
• Data Centers: Your data is stored in secure, industry-standard data centers
• Secure Authentication: We use secure authentication methods including password hashing and secure session management

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy:

• Account Data: We retain your account information for as long as your account is active
• Document Data: Your scanned documents are retained until you delete them or close your account
• Usage Data: Usage and analytics data may be retained for up to 2 years for service improvement purposes
• Legal Requirements: We may retain certain information as required by law or for legitimate business purposes

When you delete your account, we will delete or anonymize your personal information within 30 days, unless we are required to retain it for legal reasons.

6. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors and service providers who perform services on our behalf (e.g., cloud hosting, payment processing, AI processing)
• Legal Requirements: When required by law, subpoena, or other legal process
• Protection of Rights: To protect our rights, property, or safety, or the rights, property, or safety of others
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred
• With Your Consent: When you explicitly consent to sharing your information

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Data Portability: Request a copy of your data in a structured, machine-readable format
• Opt-Out: Opt-out of certain data processing activities
• Withdraw Consent: Withdraw your consent where we rely on consent to process your information

To exercise any of these rights, please contact us at privacy@deliveryappsnow.com. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information and improve your experience:

• Essential Cookies: Required for the Service to function properly
• Analytics Cookies: Help us understand how users interact with the Service
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of the Service.

9. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our systems.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by us
• Right to opt-out of sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this policy. If we make material changes, we will notify you by email or through a notice on the Service.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

14. Data Processing Agreement

For enterprise customers requiring a Data Processing Agreement (DPA) or Business Associate Agreement (BAA) for HIPAA compliance, please contact our legal team at legal@deliveryappsnow.com.